Refund Policy & Our Risk-Free Guarantee!

The vast majority of our customers love our products...very few people ever return what they have bought. We have less than a 1% return rate, which is quite extraordinary in this industry; and most of those are due to either a "size" or a "color" conflict as opposed to a "quality" problem. In the eighteen years we have been in business, we  haven't had more  than a handful of returns in any given year.

However, for those rare situations that customers do decide to return their items, we have the following refund policies. They will depend on the type of product you have bought and whether or not it was shipped to one of the 48 contiguous United States or whether it was shipped somewhere else.

Before returning your product, please follow the instructions in red at the bottom of this page. Deviation from these instructions may prevent you from receiving a proper credit. 

Cowhides

Most of our full natural colored cowhides may be returned at any time within 90 days of delivery if they are in resalable condition. This does not include animal print cowhides, closeout items, white, light palomino or creamy white cowhides...these items will have a 30 day time limit to return. Nor does the 90 day period include items we have actually photographed and placed online as the actual items sent. These generally will have an actual 3 or 4 digit number assigned to them...for example, B790 or A1124. These are so uncommon that we can easily sell them to someone else very quickly. As a result, hides that have this 3 or 4 digit number in the product code must be returned within 30 days. All other items not specifically mentioned here will also have a 30 day from delivery period to return the item. To be resalable and to get a refund, the cowhide must be folded the way we sent it to you to prevent unnecessary crease marks. Please call us to find out how to fold them before you return your order. All this is to keep people from folding the hide "every which way" resulting in folds and creases that will probably never completely come out.

Calfskins And Cowhide Pillows

Our calfskins and cowhide pillows can be returned anytime within 30 days from the time of delivery.

Custom Cowhide Ottomans

Your cowhide  ottoman can be returned within the first 30 days from the time of delivery. Of course it must be lacking any sign of wear,  water or storm damage. A 3% restocking fee will be subtracted from the total of their item paid. Probably the hardest part of making an ottoman is picking out the right hide. This can literally take 1-2 hours by the time we pick it, send a picture back and forth to the customer, discuss it and then finally decide on one. As a result, we will charge the card as soon as we start looking for the hides. Once we charge the card, if the order is cancelled at anytime, this restocking fee will be charged.

Please carefully follow these instructions when returning your order to enable  us  to properly credit your account. Since emails can go "undelivered", our company cannot guarantee proper credit if a customer simply emails us about returning a product rather than calling for  instructions.  As a result, please do not email us concerning any return. Once we receive the product in resalable condition, you will then be issued a credit, generally within 48-72 hours. 

Since we can ship products from different places, you must make sure you have the proper return address by calling one of the two numbers below.
(1-800-591-4235 or 904-923-6720).  

You may use either UPS, Federal Express or DHL to make the return. The Post Office is not an option: we simply have had too many mishaps involving packages being returned by the  Post Office. You must also insure the package for the item's purchase price and have a receipt for the transaction.

All returned items must be in resalable condition. When returning cowhides, one must not only call us for instructions in properly folding a cowhide, but must also return it in a box large enough so unnecessary fold marks and creases will not develop.  Please note that a refund will not be issued if a cowhide or calfskin is not folded properly resulting in creases that can make the hide not sellable. Lastly, the box that the hide came in may be too small for a customer to use since it takes practice folding cowhides and calfskins so make sure that you use a large enough box to prevent preventable creasing. If this is the case, please just use a larger box for your cowhide to fit in.