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  • Natural White Cowhides
  • Black & White Cowhides
  • Brown & White Cowhides
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• Less Expensive Hides:
  Argentine & Colombian
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  • X-Large Cowhides
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  • Sale Items
  • Closeout Items
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  Any Size and Color
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  • Calfskins
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    Placemats, Coasters, Table Runners
  • Laced Patterned Cowhides
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  Brazilian Cowhides
  • Solid Dyed-13 colors
  • Dyed Black & Whites
  • Stenciled Animal Prints
  • Animal Print Furniture
  • Metallic Cowhides
  • Acid Wash Calfskins
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Refund Policy & Our Risk-Free Guarantee!

The vast majority of our customers love our products as very few people ever return what they have bought. In the 18 years that we have been in business, we have had less than a 1% return rate, which is quite extraordinary in this industry. In addition, most of those are due to either a "size" or a "color" conflict as opposed to a "quality" problem. 

However, for those rare situations that customers do decide to return their items, we have the following refund policies. They will depend on the type of product you have bought and whether or not it was shipped to one of the 48 contiguous United States or whether it was shipped somewhere else.

Before returning your product, please follow the instructions in red at the bottom of this page. Deviation from these instructions may prevent you from receiving a proper credit. 

Cowhides

Many of our full natural colored cowhides may be returned at any time within 90 days of delivery if they are in resalable condition. This does not include animal print cowhides or closeout items which both have a 30 day time period from the day of delivery to be returned. 

Except for white and creamy white cowhides, all cowhides that we have actually photographed and placed on line as the actual hides that we send, will have a 30 day time period from the time of delivery to be returned. These generally will have an actual 3 or 4 digit number assigned to them...for example, B790 or A1124. These are so uncommon that we can easily sell them to someone else very quickly. On the other hand, the white and creamy white hides that we photograph are even more rare, so these must be returned within 5 days of delivery so we can sell them to someone else.

All other items not specifically mentioned here will also have a 30 day from delivery period to return the item. To be resalable and to get a refund, the cowhide must be folded the way we sent it to you to prevent unnecessary crease marks. Please call us to find out how to fold them before you return your order. All this is to keep people from folding the hide "every which way" resulting in folds and creases that will probably never completely come out.

Up to a 2.5% restocking fee along with the actual shipping charges will be deducted before issuing a refund.

Calfskins And Cowhide Pillows

Our calfskins and cowhide pillows can be returned anytime within 30 days from the time of delivery. Up to a 2.5% restocking fee along with the actual shipping charges will be deducted before issuing a refund

Custom Cowhide Ottomans

Since most of our ottomans are custom made to a customer's own specifications, they are not returnable for any refund. Our guarantee is that each custom ottoman is made only from the finest materials and built to last a lifetime with proper care. Please keep in mind that with anything custom made, one must have some flexibility in the final product concerning color, design and overall size. It is particularly important to have flexibility concerning overall height since it is all but impossible to get an exact height due to the compression nature of foam rubber. As a result, one can expect up to a one or two inch difference in overall height from what a customer might have ordered. Unless one can have this overall flexibility, It may be best not to order one of these ottomans since they are not returnable.

Please carefully follow these instructions when returning your order to enable  us  to properly credit your account. Since emails can go "undelivered", our company cannot guarantee proper credit if a customer simply emails us about returning a product rather than calling for  instructions.  As a result, please do not email us concerning any return. Once we receive the product in resalable condition, you will then be issued a credit, generally within 48-72 hours. 

All actual shipping charges incurred shipping your product to you will be deducted

Since we can ship products from different places, you must make sure you have the proper return address by calling one of the two numbers below.
(1-800-591-4235 or 904-923-6720).  

You may use either UPS, Federal Express or DHL to make the return. The Post Office is not an option: we simply have had too many mishaps involving packages being returned by the  Post Office. You must also insure the package for the item's purchase price and have a receipt for the transaction.

All returned items must be in resalable condition. When returning cowhides, one must not only call us for instructions in properly folding a cowhide, but must also return it in a box large enough so unnecessary fold marks and creases will not develop.  Please note that a refund will not be issued if a cowhide or calfskin is not folded properly resulting in creases that can make the hide not sellable. Lastly, the box that the hide came in may be too small for a customer to use since it takes practice folding cowhides and calfskins so make sure that you use a large enough box to prevent preventable creasing. If this is the case, please just use a larger box for your cowhide to fit in.