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Testimonial Page
Why You Can Have Confidence in our Company
(As a side note, if you came here just to read some of
our "testimonials", please click
here! We are including with these cowhide testimonials, additional ones from people who have bought products in our other
product lines.)
Why should you buy from us?
How can you as a new customer have confidence in dealing with our
company?
These are questions that we have attempted to answer
here. Forgive us for being so wordy. However, we feel that if you have
clicked on this link in the first place, you may be a bit leery in
dealing with a "strange" company for the first time.
Hopefully, after reading this, we will have given you
the confidence to do just that. In addition, if you have any other
questions or concerns, please feel free in either calling us, toll free,
or emailing us.
Both, our toll free number and "contact
us" link, are located at the top right of each page.
____________________________________________
The Internet Can Be Scary
Let's face it. Ordering off the internet can be Scaaarrrrrrrry! Questions
like:
Who are these guys?
How can I trust them?
What if I don't like my product?
Will I ever see my merchandise?
What do they do with my personal information?
Is it going to be a hassle returning things if I don't like it?
We could add about 10 more pertinent questions but I think it is
clear that ordering from a strange company for the first time can make
us a bit "anxious", to say the least.
Even the best companies make mistakes. However, it's not
the mistakes that concern people. It's how companies handle the
mistakes!
"I'm Sorry" Doesn't Fix The Problem
Unfortunately, many companies today, and many people we
might add, think that simply apologizing will "fix" a
"wrong" or "mistake". We as a society simply have fallen into the habit of not
taking responsibility for our actions.
Personally, if there were a choice between "someone
apologizing for a mistake" and "having that mistake corrected
to one's satisfaction", we believe that most people would prefer to
have the "mistake" corrected.
"Taking Responsibility" AND
"Correcting the Problem"
We feel very strongly about this concept. We make every
effort to not only take responsibility for our mistakes, but to also
correct them to "the satisfaction of our customer"!
Another pet peeve of ours is the total
"cop-out" when someone says, "I take full responsibility
for this" and then says nothing else about how they are going to
take this so called "responsibility".
Wouldn't you just once love to say to these people
something like, "Really, are you going to take it out of your salary to
pay for it"?
As hard as we try, we still are occasionally making
mistakes. However, when we find out, we try to fix the mistake
immediately. Not only that, but if it is a glaring mistake, we really
try to go the extra mile. For big mistakes, we have at times actually given
the product for free!
At other times, we have sold the product for our
cost or at least have given them a considerable discount, either on that
item or on a future item. All of this, along with a belief in treating people like
we would like to be treated, has helped build a very loyal customer base.
The bottom line is, we try extremely hard to give all of
our customers great customer service!
However, words are cheap. Unlike
Ebay, which provides a system of rating sellers based on their
actions and not on what they say, there isn't a system that can
rate an Internet business's service and product line.
How can you, a prospective new customer have confidence
in a company or an individual who just might be saying what any customer
would like to hear? Very simple! Find out what that company's customers
think!
The only assurance that a new customer can have concerning the
integrity of a company and the quality of its products is to know what
it's customers have to say and think. This is the reason why we have
provided over 50 actual testimonials from satisfied customers...all very
pleased with our service and the quality of our products.
Actual Testimonials
These testimonials will be divided into categories
depending on the type of response. You can click on the
different categories to read the different responses.
From Kathie in Kansas City, Missouri
I would like to commend you on the professional way that you handle your
business! I shop a lot on-line and found that the way you
conduct business is top notch.
You sent an e-mail to confirm my order, an e-mail when
my order shipped (along with tracking abilities), and an e-mail to make
sure I was satisfied. My order was shipped quickly and
received in excellent condition. I will definitely order from
you again.
Thanks.....Kathie Collins
From Michelle in Strongsville, Ohio
Dear Earl,
I would just like to say that your customer service has been
outstanding. The communication you keep with your customers
is like no other company I have ever dealt with. The rug is
beautiful as well.
Thank you!
From Hillary in Brighton, Mass.
Dear Earl,
I would like to express how grateful I am for the close attention
that you give to your orders and customers. Originally, I had planned on
buying a blanket for my sister as a Christmas present. However you have
inspired me to also purchase one for myself after the holidays.
I am sincere when I say I look forward to doing business with you
again.
Hillary xxxx
From Jean W. in Phoenix
Mr. Ward,
I just could not let you sit with out a response to your email. I am
exceptionally happy with the service and merchandise, your items are no
less than exceptional!
To tell the truth the price of all your products seem to be right in
line as well. When I purchase a blanket from you I know what I am going
to receive is something completely unique and wonderful and things like
that are important to me.
I also know that the service is going to be as special as your products
although I think you may worry too much but that is also a part of your
charm.
I hope that I was able to put your mind at rest and I am sure the rest
of your clientele feels the same as I do. Talk with you soon!.....Jean
xxxxx
From Casey in Forrest, Virginia
Hello. I'm writing to thank you for the excellent service and wonderful
product I received from your company.
I ordered a 2-ply mink blanket from you last week and
received it today. The quality of the blanket is superb, and the care
you have for your customers is apparent in both the letters that came
with the blanket and the emails I received confirming the purchase and
shipment of my order.
Yours is definitely a company I would recommend to
others in the future!
Thanks again.....Casey
From Hillary again
Dear Earl,
You are making it extremely difficult for other companies to compare to
your attentiveness and consideration. You're a good business man Earl. I
would bet that way more than "some" of your customers are
very pleased.
The blanket is simply luxurious! I couldn't be more pleased!
Best regards..... Hillary
(Click here
to return to the "testimonial" categories or here
to go to the top of page.)
From Jeff in Monroe, Michigan
Thank you for the follow up on this order. I feel that my experience
with your company has been most enjoyable! The quality of the product
that I received was of the utmost.
Again thank you for doing business at the level that all should
obtain.....Jeff
From Greg in Ashburn, Virginia
Thanks again Earl. I know she will LOVE it.
Looking forward to sending you more business in the
future. And, I really think you have the best service and
follow-up of any internet vendor in the business (and I do a lot of
business with many of them)!
I will refer you to others as I am already
doing.....Greg xxxxxxx
From Mike in Detroit, Michigan
Hello Earl
Last week, my wife "suggested" that she would
like a soft, cuddly leopard print blanket for her birthday. After
wearing myself out trying to find one around town, I decided to try
searching on the internet.
Being very skeptical about ordering off the internet, I
started reading your "Customer Testimonials". After reading
some of these great comments, I decided to go ahead and get the
blanket from you folks.
If your blanket is half as good as your customer service
and follow-up, I will be thrilled!
Thanks,.....Mike xxxxxx
(Click here
to return to the "testimonial" categories or here
to go to the top of page.)
From Judy in White Stone, Virginia
Dear Earl,
Thank you so much for your help!
I am not used to such personal and professional
attention over the phone and via email. It was comforting
dealing with you. It's also nice to know that someone truly
appreciates our order!
Thanks,.....Judy xxxxxxxx
From Vic In wash D.C.
I really appreciated you calling and talking with me the other day. You
just don't find that in business today. For starts I thought
that was "great"! You taking the time to call and
speak with a potential customer and listen to my concerns was a first.
Looking forward to more business with you. Thanks again for the great
customer service......Vic
From Tim in San Francisco
Morning Earl,
Thanks so much for the email. I really appreciate
both the service as well as the product. I have to say that I've
never had customer service that has been this good.
I can see you have "pride of ownership" for
which I can truly appreciate. You have a fan!
Cheers!.....Tim D
From Beverly in Washington, D.C.
Hello Earl,
I received both blankets and they are both absolutely
beautiful! I liked them and talked about them so much I had to take one
to work & show my co-workers who all loved it.
I also raved about you and your absolutely
stunning customer service. I have never worked with a vendor more
knowledgeable about his product and caring enough to be sure that the
customer would be happy with it even before it was shipped!
You can count on me for recommendations anytime.
Actually I have already recommended your product to anyone within
hearing distance since I began working with you......Beverly xxxx
(Click
here to return to the "testimonial" categories or here
to go to the top of page.)
From Dennis in Cedarburg, Wisconsin
Dear Mr. Ward,
I was very impressed with your follow-up phone calls. That is quite
unusual in this day & age. It means to me that you really care
about your business & your customers.
Keep up the great work & I hope to tell a lot more
people about your site. Hopefully, I can send more orders you
way!!
Thank you.....Dennis Herbst
From Marie in San Pablo, California
Earl:
My beautiful custom cat rug arrived safely and I am very
happy with it! I found you to be very pleasant to work with
and more than willing to go all out to make a rug to my specifications.
It is a pleasure to work with someone who wants to be so
helpful. Today, too many people working in stores, etc., make you feel
like it's an imposition if you just ask them a question.
As far as I am concerned, your firm gets an A+ for quality of work and
attitude of personnel. Anything more I can say or do, please
let me know. I'd be happy to promote your company and your
product.
thanks again.......Marie xxxxxx
From Dave in Yorba Linda, California
Thanks Earl,
We have just received all three blankets and are
enjoying them very much! The quality is great and are extremely
comfortable. Thanks for excellent customer service. Your personal touch
is a rarity in business these days. Keep up the good work.
Dave xxxxxxxxx
From David and Vickie in NAS Lemoore, California
Hello Earl,
I just wanted to thank you for your honesty and good business integrity
concerning my recent order.
On 4 Aug 01, I purchased a sheepskin rug from your web
site. Your site had two prices for the same rug: one low, and one very
high. When I ordered the rug online, the very high price showed up on
the order form. I really wanted the rug for what ever the price was.
I received a phone call on 5 Aug 01 from Earl, who
I think is the owner of the business, letting me know the price
that was on my order was wrong. I thought "great, now it's going to
be even more money!".
But it was good news! It was less and it was much less!. It
was the original low price that I had first seen.
He explained that his web designer had just changed
shopping carts and some of the item prices had been entered incorrectly.
The item I ordered, was one of them.
Your honesty on not charging me the higher original
purchased priced, but charging me the adjusted amount was greatly
appreciated. Thank You very much and I will continue to do business with
you in the future.
David & Vicki Potter
From Trudy in Oregon
Thanks for your quick response and great service! The larger rug was
already a bit smaller than we were looking for so I will go ahead and
cancel the order. I'll look forward to doing business with you in the
future!
Best, Trudy xxxxx
(Click here
to return to the "testimonial" categories or here
to go to the top of page.)
From Luis in Orlando
Hello Mr. Ward,
My name is Luis xxxx. I recently placed an order for a
4' and a 5' sheepskin star.
Thank you for your honesty this morning, concerning the
sheepskin rugs I ordered.
After discussing this with my wife, I have decided to
cancel on both of the sheepskins. We decided to wait until a later time
to order the lambskin that you suggested.
You can be assured that we will return to your company.
We like your excellent customer service, personalized care making sure
that the customer has picked an appropriate item for themselves, and
lastly, unmatched value.
Sincerely Thankful,.....Luis xxxxx
From June in Kenosha, Wisconsin
Earl,
Just received the blanket. It's wonderful!
I want to thank you for your superb customer service and concern for
my satisfaction! I have already recommended your company and
will continue to do so to anyone in the market for a blanket.
Thanks again!.....June xxxxxxxx
From Holly in Newark, Illinois
I want to thank you for such amazingly good service. I do a
lot of online shopping and have never run into someone who was so
willing to go out of their way for a customer. Thanks!
Because of that I will most certainly be a repeat customer.
Regards..... Holly
From Michelle in Hillsboro, Ohio
I thank you so very much for your help and taking the time out of your
busy schedule to talk to little ole' me. It's hard to find people
that genuinely care about what they do these days.
I really appreciated that, and will do business
with you again, not only because I like your business and your products,
but because of your overall business attitude.
thanks!.....Michelle
(Click here
to return to the "testimonial" categories or here
to go to the top of page.)
Superior Cowhide
Quality
From Andie
Hello Mr. Ward,
I just wanted to take a few minutes to tell you how pleased I am with
both your product and your service. I ordered my cowhide from your
company after 7:30 in the evening on Tuesday June 16th and received it
during the day on Friday June 19th. I am truly amazed at the promptness
of receiving my order. But the reason I decided to write to you is
because of the product I received. My expectations were totally
exceeded. As stated on your web site the cowhide I received was the
exact one I ordered and the quality is superior. The hide is soft and
supple and even more beautiful than it appeared on your site. I am
completely pleased with my shopping experience with your company and
will recommend you to everyone who admires our new hide.
Thank You So Much,
Andie Selman
From Kathleen
Hi Earl.
Just wanted you to know I got the cowhide I ordered today. WOW. It
looked beautiful in the picture, but I never expected it to be so much
more amazing in person. It's absolutely gorgeous. I don't know a whole
lot about cowhides, but the quality of this one is obvious. I can't
believe how much nicer it is than any of the cowhides I've seen at
high-end design stores - and for about $500 less. I imagine you'll have
a couple more orders from my coworkers. I had it delivered to my office,
so they all took a peek. No one could believe the price. Honestly, I'm
floored. Thank you!
(Click here
to return to the "testimonial" categories or here
to go to the top of page.)
Cowhides International sells cow hide rugs, cow hide pillows, custom area
rugs and animal print cowhides. Select your favorite cowhide rug, cowhide
pillow or make your own custom design. We promise that you are going to
thoroughly enjoy any of our cowhide products.
