Refund Policy & Our Risk-Free Guarantee!
The vast majority of our customers love our products as very few people ever return what they have bought. In the 25 years that we have been in business, we have had less than a 5% return rate, which is quite extraordinary in this industry. In addition, most of those are due to either a “size” or a “color” conflict as opposed to a “quality” problem.
Before returning your product, please follow the instructions at the bottom of this page. Deviation from these instructions may prevent you from receiving a proper credit.
Most Products Have a 30 Day Return with the Exception of Custom Products (see below)
Most cowhides, sheepskins, calf skins, goatskins, pillows, table runners, checker board sets, place mats, and coasters have a 30 day time period from the time of delivery to be returned. If it has been longer than 30 days, but less than 90 days we can offer a credit towards products on our website or there will be a 25% restocking fee charged.
To be resalable and to get a refund, the product must be in brand new condition. All cowhides must be folded the way we sent it to you to prevent unnecessary crease marks. Please call or email us to find out how to fold them before you return your order.
Please Note: Any hide that has been cut, trimmed, altered, or used for upholstery cannot be returned or exchanged. In addition, any hide that was sent directly to an upholstery shop without being inspected by our customer cannot be returned or exchanged.
Custom Cowhide Ottomans and Designer Custom Made Cowhide Rugs
Since most of our ottomans are custom made to a customer’s own specifications, they are not returnable for any refund.
In addition, since custom rugs are made to order in a particular size and color, there can be no refunds or exchanges once production starts.
Before You Return Your Order
Please carefully follow these instructions when returning your order to enable us to properly credit your account. Once we receive the product in resalable condition, you will then be issued a credit, generally within 4-5 business days.
Since we can ship products from different places, you must make sure you have the proper return address by contacting us for return instructions.
You may use either UPS, Fed Ex or the post office to make the return. You must also insure the package for the item’s purchase price and have a receipt for the transaction.
All returned items must be in resalable condition.
Actual shipping and handling costs incurred in shipping your item will be deducted from your total purchase price before issuing a credit. This applies to all orders, including orders that had “free shipping”. This also applies to packages that were either refused or not delivered because someone was not present to accept it. In addition, any Customs fees incurred on international orders that were refused or not delivered because the customer was not available, will be subtracted from the purchase price before issuing a credit.
Lastly, any items that are purchased for shows, parties or special events are not refundable.