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Please read our FAQs before calling us.
If you decide the product is too big, too small, the wrong color, or simply clashes with your decor: please call us at 1-800-591-4235 for easy, step-by-step return instructions.
Yes, UPS will email you the tracking number the day it ships. Please check your spam/junk mail if you don’t see it in your inbox.
Most products ship within 24 to 48 hours. If we cannot ship your product within that time frame we will contact you by email and/or phone.
Yes, cowhides smell like finished leather. The finished leather smell does dissipate over time.
Yes, you will receive the exact cowhide rug you see in the photo, with the exception of our dyed and metallic cowhides.
You will receive a confirmation email as soon as your order is placed.