Frequently Asked Questions
Please read our FAQs before calling us.
What if I need to return or exchange an item?
If you decide the product is too big, too small, the wrong color, or simply clashes with your decor: please call us at 1-800-591-4235 for easy, step-by-step return instructions.
Will I receive tracking information?
Yes, UPS will email you the tracking number the day it ships. Please check your spam/junk mail if you don't see it in your inbox.
When will my product ship?
Most products ship within 24 to 48 hours. If we cannot ship your product within that time frame we will contact you by email and/or phone.
Will my cowhide rug smell?
Yes, cowhides smell like finished leather. The finished leather smell does dissipate over time.
Will I receive the cowhide rug I see in the photo?
Yes, you will receive the exact cowhide rug you see in the photo, with the exception of our dyed and metallic cowhides.
Will I receive an invoice for my order?
You will receive a confirmation email as soon as your order is placed.