Support & Policies

Shipping Information

(For international orders, including Canada, Alaska and Hawaii, please click here.)

When will My Order Ship?

Most orders ship within 48 hours, with the exception of orders placed on Friday or Saturday they will ship Monday or Tuesday.

If by chance we feel that we can’t ship it within this time, we will either call you or notify you by email.

How Do You Ship My Order?

For US orders, unless other arrangements are made, we ship all packages by “UPS ground” or “USPS Priority Mail”. However, if you prefer, we can ship  “UPS Overnight”, “UPS 3rd Day Air” or “UPS Second Day Air”.

Please call our toll free number (800) 591-4235 for more details.

Shipping Rates

Most in-stock items include free shipping in the USA, excluding Alaska and Hawaii.

Privacy Policy

Your privacy is very important to us. We will never violate a customer’s trust by misusing their private information.

We feel that nothing is more irritating than getting unsolicited “junk” mail. Therefore, please rest assured that we will never give, rent, or sell your name, address, or email address to anyone or any organization.

CowHides by Home Decor International, Inc., may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested; to allow us to better service you in responding to your customer service requests; to quickly process your transactions;  or to administer a contest, promotion, survey or other site feature. If you would no longer like to receive promotional e-mail or texts from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” on our privacy policy page.

Photo Submission Policy

Home Décor International and its subsidiaries ( welcomes the submission of photos of our product in your homes and establishments.  Selected images may be used on a non-exclusive basis. Once a photo has been submitted, Home Décor International retains the right to use submitted photos in any advertising and/or promotion it deems suitable. Photos will become part of the Home Décor International photo library. You may be required to sign a release form if photographs contain recognizable people. It is understood that all images and/or content submitted is done so willingly as a customer and Home Décor International assumes no responsibility for submissions.

If for some reason your photo is used and you would like to request it not to be, please email us via the contact section of the website with an accurate description of your photo and your request to remove said photo and we will be happy to address it.  There will however, be no liability on the part of Home Décor International for any photo use prior to any such requests as the act of original submission granted us usage rights.

Methods of Payment

1) Four major credit cards: Visa, Master Card, American Express, and Discover.

2) PayPal

3) Money orders, cashier checks or personal checks are accepted on a limited basis.  Please call our toll free number when wanting to send a check or money order.

Using one of these payment methods (check, money order or cashier’s check) will slow the shipping down considerably as we will have to wait 5-7 business days for them to clear the banking system.

The answer to this slow “turn around” time would be to pay using a money order purchased at any United States Post Office. These are as good as cash. One is able to cash them immediately at any Post Office in the United States.

The Latest “Secured Internet Ordering” Technology

You can rest assured that your private information is completely protected from “prying eyes” when using the latest “encryption security technology” found on our website.

There are two very important ways of knowing if you are ordering merchandise on a “secured” shopping site.

1) The all familiar “lock” icon will appear in the web address bar.

2) Looking at the “URL” in the address bar, there will be an “s” after the “http”.

Please feel free to call us at our toll free number, 1-800-591-4235, if you would like further explanation.